Privacy Policy

Privacy Policy – Detailed Version

At Vexa Store, we prioritize your privacy and are committed to safeguarding your personal data. This detailed privacy policy explains how we collect, use, store, and protect your information in compliance with applicable privacy laws.

1. Information We Collect

We collect different types of information based on your interaction with us:

a. Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Shipping and Billing Address

b. Payment Information

  • Credit/Debit Card Details (handled securely through trusted payment gateways)
  • Transaction History

c. Account Information

  • Login credentials (for registered users)
  • Purchase history

d. Browsing Data

  • IP Address
  • Browser type and version
  • Device type (e.g., mobile, tablet, desktop)
  • Cookies and usage data

2. How We Use Your Information

We use the information we collect to:

  • Process orders and manage your account.
  • Deliver purchased products and handle returns/refunds.
  • Provide personalized recommendations based on your purchase history.
  • Improve website functionality and user experience.
  • Send promotional offers, updates, and newsletters (if you opt-in).
  • Ensure compliance with legal obligations, such as fraud prevention.

3. Sharing Your Information

Your information is shared only in limited circumstances:

a. Service Providers

  • Payment Processors: To securely process transactions.
  • Logistics Partners: To deliver orders to your address.
  • Marketing Services: To send promotional emails or ads.

b. Legal Requirements
We may disclose information to comply with legal obligations, such as responding to law enforcement or regulatory authorities.

c. Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

4. Data Security

We implement strict measures to protect your information:

  • Encryption: Your data is encrypted during transmission using SSL (Secure Socket Layer) technology.
  • Secure Servers: Personal and payment data is stored on secure servers with restricted access.
  • Regular Monitoring: We conduct regular security audits and monitor for potential breaches.

While we take every precaution, no system is 100% secure. You are responsible for keeping your passwords confidential and ensuring your devices are protected.

5. Your Rights and Choices

You have the following rights regarding your data:

a. Access and Correction
You can request access to your personal information and correct inaccuracies.

b. Data Deletion
You can request that we delete your data, subject to legal or operational requirements.

c. Data Portability
You can request a copy of your data in a commonly used format.

d. Marketing Preferences
You can opt out of receiving promotional emails by clicking the "Unsubscribe" link in any email or contacting us directly.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. These include:

  • Essential Cookies: Necessary for the website to function (e.g., keeping your cart items saved).
  • Analytics Cookies: Help us analyze website traffic and improve performance.
  • Advertising Cookies: Deliver personalized ads based on your preferences.

You can manage or disable cookies through your browser settings. However, this may affect website functionality.

7. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Afterward, we securely delete or anonymize your data.

8. International Data Transfers

If you access our services from outside the European Union, your data may be transferred to servers located in the EU or other regions. We ensure that all transfers comply with applicable laws and provide adequate protection for your data.

9. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us:

  • Email: contact@vexastore.com
  • Phone: +39 3885819866
  • Address: Vexa Store, Italy

10. Updates to This Policy

We reserve the right to update this privacy policy to reflect changes in our practices or for legal reasons. Updates will be posted on this page, with a revised "Last Updated" date.

Last Updated: 06/12/2024

Thank you for trusting Vexa Store with your personal information. Your privacy is our priority!