Refund Policy

Refund Policy

At Vexa Store, we strive to ensure you are satisfied with your purchase. However, if you need to request a refund, please review our policy below:

Eligibility for Refunds

• Refunds are accepted within 14 days of the purchase date.
• Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
• Sale items, gift cards, and personalized products are non-refundable.

Refund Process

1. Submit a Request: Contact us at contact@vexastore.com or visit the store to initiate the process.
2. Provide Proof of Purchase: Please present your receipt or order confirmation.
3. Return the Item: Ship the product back to our store address or return it in person.

Refund Method

• Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the product was defective or incorrect.

Exchanges

If you prefer, you can exchange the item for another size, color, or product of equal value (subject to availability).

For more details or assistance, please contact our customer service team. We’re here to help! 😊